HOUGHTON'S CLEANING SERVICES
Contact Us
We'd love to hear from you! Reach out to us via phone, email, or fill out the form below, and we'll get back to you as soon as possible.
Request a quote
FAQs
What areas do you service?
We cover Sunbury, Diggers Rest, Gisborne, Macedon, Mount Macedon, Riddells Creek, Romsey, Lancefield, Newham, and Woodend.
What is included in your clean?
-
Dusting furniture and other surfaces
-
Vacuuming and mopping floors
-
Bathroom cleans - cleaning showers, baths, toilet, sink, mirror, vanity, cupboard exteriors
-
Kitchen clean - cleaning stovetop, splashback, sink, benchtop, exterior of cupboards
How do you charge for your services?
We provide quotes per job rather than hourly rates, ensuring tailored and transparent pricing based on your specific cleaning needs.
How do I book a cleaning service?
You can contact us via phone at 0493647465 or email at houghtonscleaningandgardening@gmail.com to discuss your cleaning needs an in-person quote.
Are your cleaning products eco-friendly?
Yes, we use high-quality, eco-friendly products to ensure a safe and effective clean.
Do you bring your own cleaning supplies and equipment?
Yes, we bring all necessary cleaning supplies and equipment. However, we can use your preferred products if you wish.
Are you insured?
Yes, we are fully insured and hold current police checks for your peace of mind.
What if I'm not satisfied with the cleaning service?
If you're ever unsatisfied with your clean, we will fix it promptly. If the issue cannot be resolved, we offer a full refund.
Can I request the same cleaners each time?
Yes, we ensure that clients always receive the same trusted cleaners to build rapport and understand your specific needs.
What is your cancellation policy?
Please contact us as soon as possible if you need to cancel or reschedule your cleaning service. We appreciate at least 24 hours' notice. If less than 24 hours' notice is given, a fee will apply.
Do you offer services for special occasions or events?
Yes, we provide one-off cleans for special events, moving in or out, and other occasions requiring a thorough clean.
Can you handle specific cleaning requests?
Absolutely! We tailor our services to meet your specific needs. Just let us know your requirements when booking.
How long does a typical cleaning session take?
The duration of a cleaning session depends on the size of your home and the scope of work. We will provide an estimated time when quoting your job.
What payment methods do you accept?
We accept various payment methods, including bank transfer and cash. Please discuss your preferred payment method when booking.
Do you offer any discounts or promotions?
We occasionally offer special promotions and discounts. Please contact us or follow our social media pages for the latest offers.
Can you clean homes with pets?
Yes, we are pet-friendly and can clean homes with pets. Please inform us about your pets when booking.
What safety measures do you take during cleaning?
We follow strict safety protocols, including using eco-friendly products and ensuring our team is fully insured and has current police checks.
How do you handle feedback and complaints?
We value your feedback and strive to improve our services continually. If you have any complaints or suggestions, please contact us directly, and we will address your concerns promptly.